GTC BPO is one of the fastest growing and well experienced BPO operations in Dhaka, Bangladesh. We have very successfully been dominating the customer service industry for the past 11 years. We undoubtedly have the most experienced and state of the art unified infrastructure with no dependency on any vendor in Bangladesh.
Who We Are
- IT consulting and outsourcing company
- Have more than 15 years of experience delivering high- quality, high-touch services
- 6.7 times more growth today than 12 years ago
- More than 120 employees serving clients globally.
- Dedicated premises for Unilever only
- More than 95% retention rate
Gallery
Our Services
- Digital Marketing: Unleash the Digital Potential of your business
- Customized Software Services: Enabling Rapid Software Engineering
- IVR Services: Keeping Enterprise Infrastructure and Applications up and running
- Cloud Services: Delivering end-to-end managed cloud services to global enterprises
- HR Technology & Transformation: Expert advisory services and insights on HR technology, transformation, outsourcing and more.
- Voice Based Customer support. Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, messaging app – we’ve got it all!
Our Clients
Our Capabilities
300
Inbound
500
Outbound
Our Technical strength
- We are one of the very few non multinational companies in Bangladesh with ISO certification.
- We are the ONLY outsourcing company in Bangladesh providing unified support to clients in the domestic market.
- Three tiers of redundancy help us maintain our SLA with less than 2% downtime at all times.
- Only company that does CRM & SMS integration and can provide ERP solutions as and when required.
Our Successful Stories
- Successfully Changed and Modified the 23 layer of complex IVR algorithm for Pureit.
- Successfully developed & hosted CRM for pepsodent Free Dental Checkup
- Successfully integrated public chat service into our system for our advisors to be able to chat with consumers.
- Successfully created, developed & integrated E Commerce site with Soft phone for Ushop, Shohoj and UMP.
Call Centre Capacity
Currently, with 300+ seats in operation, we are providing support to customers for our clientele from our Mohakhali & Mohakhali DOHS location. Ready Setup is available in ‘as and when’ necessary basis.
Data Protection
- Paperless Office
- Keyless Entry
- Adequate number of Close Circuit Cameras in place to have a constant visual at all times
- No Mobile Phones allowed inside contact center premises
- No internet access to employees directly related to contact center
- No internet access to employees directly related to contact center
- Contact Center premises are continuously monitored, physically
The Quality and Reputation
- One of the pioneer Contact Center/BPO/ITeS Company in Bangladesh since 2009.
- Our solutions are designed to be personalized, anticipatory, empathic, and effortless when it comes to customer service or technical support inquiries..
- GTC BPO has the most diversified client base from various industries like FMCG, Multinational Banks, MNCs.
- State of the art multiple facilities all over the capital city Dhaka with more than 20000 sqft of office space.
It is with much enthusiasm that I am writing to recommend the services of the GETCO Business Solutions Ltd. I on behalf of Unilever Bangladesh Limited have been taking services of GETCO Business Solutions Ltd to support Unilever Bangladesh Limited Care line’s services for the past Nine years and have always been completely satisfied with their performance. They do an excellent job, are always punctual, very communicative and offer the most competitive rates in city. Unilever Bangladesh Limited is proud and happy to recommend the services of GETCO Business Solutions Ltd.